Complaints Procedures
If you are not happy with the service that you receive from us,
please let us know as soon as possible. Clearly it is in our
interests that we provide the best possible level of service to our
existing clients and also those new to our services. Things go wrong
from time to time and it is important to us that we know when we are
not meeting with your expectations of us, so that we can help you
and also improve our service to al our clients.
please contact us
as soon as possible on 08702 201047 for immediate assistance.
We also have a formal procedure for complaints where
you feel that you have not had satisfaction from your enquiries.
This is detailed below.
What To Do If You Have a Complaint
If you wish to register a complaint please contact:
-
Mr David J Burton ACII
Group Managing Director
Blackfriars Group
Blackfriars House
6 Congleton Road
Sandbach Cheshire CW11 1HN
-
or by email djb@blackfriarsgroup.co.uk
-
or by telephone 08702 201047.
If you cannot settle your complaint with us you may be entitled to
refer it to the Financial Ombudsman Service.
